What are the risks of boarding my dog?
Most of our guests do not encounter any issues, however, there are definite risks in any environment with multiple dogs and open play. Boarding your dog is similar to sending your child to daycare with other kids. Accidents happen, and there is a possibility they can get sick or hurt. It is your responsibility to research and be aware of all the risks. Some of these risks include but are not limited to: nips, bites, scratches, illness, injury, allergies, or stress-related illness (diarrhea, dehydration, etc.). We do our best to prevent these, but unfortunately, things can still happen.
What is “Kennel Cough”?
Kennel cough is a term loosely used to describe a complex of respiratory infections—both viral and bacterial—that causes inflammation of a dog’s voice box and windpipe. It’s a form of bronchitis similar to a ‘cold’ in humans.
It is spread through the air, or coming into direct contact with another infected dog. Dog’s can catch “kennel cough” walking in their neighborhood, going to the pet store, the groomers, their vet, getting a drink of water from a public bowl, or their daycare/boarding facility.
We have a variety of methods to prevent airborne illness from spreading, but there is still a chance your pup could pick it up, even if vaccinated.
If you suspect your dog is coughing and might have picked up a cough here, please do not hesitate to let us know right away, so we can take the necessary precautions to help stop the spread of it. It is highly contagious.
Will my dog get fleas or ticks?
Fleas and ticks are one of the highest priorities on our list of things to look out for here. We check dogs daily and will contact you if we find any on your dog. This way, we can treat with medicine immediately. In addition to the regular checks, we scrub our facility, wall-to-wall, with two special cleaners: Bayticol & a bioxide kennel cleaning solution. Both cleaners are safe to use around dogs, but will eliminate any tick, lice, fleas, and a variety of mites. Mainly, this helps to rid the crates and play areas of any eggs laid by the bugs.
However, it is still possible for your dog to pick up fleas or ticks. This is because the dogs go outside and can easily bring a bug back into our facility. Tick eggs are nearly microscopic and difficult to spot, as are very young-aged fleas and ticks. We recommend all dogs to be on a flea and tick medication to reduce the risk. Medications can be found as a collar, spot-on liquid drops, or chewable tablets.
WHAT HAPPENS IF MY DOG NEEDS TO SEE A VET?
We get to know your dog by spending our mornings, days and evenings with them. We notice when your dog’s personality changes or they don’t feel good… and we’ll take action when needed. If your dog needs to see a vet, no matter what time, we will take them. If your dog is injured or sick, we will ensure they are cared for. By default, we go to A.E.C. Pet Hospital here in District 7 for general check-ups. For larger issues, we travel to District 2 at Saigon Pet with our most trusted vet, Dr. Nghia.
When we think an animal is sick or injured, we will call the doctors for their recommendation. We then immediately contact you, or your emergency contact if you can’t be reached, and update you on the situation. If we cannot reach either you or your emergency contact, we will still get them the care they need. We prefer using our vets because we know the level of care they offer, they know how particular we are about our guests.
Why should I bring my dog in the morning?
It is our number one goal to provide a safe and stress-free environment for every dog that stays with us, not just yours. It is in our experience, that dogs that arrive late (even the nicest of dogs) are disruptive to the positive social environment, causing stress and sometimes conflict with the other dogs. The later in the day your dog is into their own daily routine, the harder it is for them to adjust once here. Every new dog that arrives, is another dog that our current guests have to welcome and adjust to. We want to set up every dog to have a good time, early drop-offs help that!
What do you mean by ‘check out time is at 2PM’?
For hotel guests, our check-out time is at 2PM. This means that any dogs that stay after check-out will be subject to daycare rates starting at 2PM. For example, if you pick-up your dog at 6PM, then there will be a daycare charge for the four hours (from 2 to 6PM). If you cannot pick up your dog before closing time, we recommend you come to pick-up the next day.
WHY DO I HAVE TO BRING MY DOG’S FOOD, what happens if it runs out?
Changing your dog’s diet abruptly can upset their digestive system especially in a new environment. This can lead to your dog feeling ill, adding stress to their stay, cause them to be uncomfortable or messy. If you forget your dog’s food, or your dog runs out of food, we will contact your immediately to purchase one of the foods at Saiga’s House. This purchase will be added to your bill. Please make sure you DO NOT change your dog’s diet before they come to board with us or give them any human food prior to dropping them off. If your dog excessively soils the facility, it will increase the level of stress and risk of illness among other the dogs.
Why does my dog need to be neutered or spayed?
We have experimented with accepting dogs that were not neutered or spayed, but this lead to many complications in the facility. Intact dogs and dogs in heat significantly increase the stress in other dogs. Those that are normally playful and friendly, become very competitive & uncomfortable. Sometimes this brings out aggression in males who feel the need to compete with others for the female dogs. The female dogs then are constantly fighting off unwanted male attention. We want your dog to be comfortable and playful with us, so they can enjoy their stay at Saiga’s House.
Do you take puppies?
Generally, puppies should be at least 8 weeks old. We require all dogs be up to date on their vaccines. If your puppy satisfies these requirements, they can come try Saiga’s House. Puppies actually do really well here due to the nature of our boarding: they get tons of play, & lots of rest! While most puppies do great, if your puppy is destructive or has excessive accidents they might need to wait until they’re a little older.